Case Notes’ Demographics Management service provides information on patient demographics to authorised Case Notes users as they interact with the system. Any patient search operation will trigger a request to an internal Master Patient Index or to an external service to display the relevant demographics information. External services may be a regional Master Patient Index; a single connected system - such as a billing system; or a service which is one of a group - such as in the UK NHS Care Records Service (NHS CRS).

A request to the internal or external service is managed by the Enterprise Services Manager (ESM). Using a ‘generic’ interface, the ESM connects the Demographics Management to the external service using an adaptor configured to meet the specific requirements of that service. With the advanced version of ESM, Case Notes provides the ability to switch between external and internal demographics registers as required.

The Demographics Management service also supports Case Notes’ Merge, Unmerge, Delete module. When a Case Notes' user is alerted to de-synchronisation of a patient’s internal and external demographic details, the Merge, Unmerge, Delete module enables the user to correct one record using the other as a source.

• Features
• Provides patient demographics information for authorised Case Notes users
• Works with internal or external sources of demographics
• Generic interface with external configurable adaptors for specific requirements or portals
• Includes configurable adaptors for specific internal or external demographics registers
• Enables connected external, or disconnected internal operation with the ablity to switch as required
• Real-time caching of external demographics data
• Proven in the UK NHS Care Records Service (NCRS) or 'Spine' and in many other implementations in the NHS

• Benefits
• Shares patient demographics with other internal or external systems as required
• Easily switches from disconnected to connected external operation
• Enables re-synchronisation of patient information, improving data quality
• Easy, rapid integration to different or new services
• Enables the user to continue working as normal during periods of off-line operation